Refund Policy

Refunds are issued for eligible returns as described in our Return Policy, for cancelled orders before dispatch, and for orders that cannot be fulfilled.

Products must be returned in their original condition with seals intact (where applicable) to qualify for a full refund.

Opened or used personal care products (for hygiene reasons) unless the product is defective or damaged on arrival.

Products returned after the 7-day return window.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved refunds are processed within 5–7 business days to your original payment method. Bank processing times may add 3–5 additional business days.

Partial refunds may be issued for items not in their original condition, items returned after 7 days, or items missing parts not due to our error.

If you receive a defective or damaged product, contact us at care@beyondbabyco.com within 48 hours with photos. We will arrange a replacement or full refund including shipping charges.

For refund enquiries, email care@beyondbabyco.com with your order number and reason for the request.